Privacy Policy

Lucky Car HK (“we”, “us” or “our”) takes your personal data and privacy seriously. This policy explains how we collect, use and protect information provided when you browse this website or use our services. 1. Information we collect When you enquire about or book a private car or transfer service, we may collect: - Your name, telephone number, email address, and any WhatsApp or WeChat account details you provide. - Journey details, including pickup point, destination, date, time, flight number or train information. - Luggage quantity, passenger count and special requirements such as a child seat, wheelchair or large luggage. 2. How we use your information We use your information only where needed to provide and manage the transfer service, including: - Arranging and confirming the vehicle booking. - Allowing the assigned driver to contact you before or during the transfer. - Providing customer service, answering enquiries and handling urgent situations. - Sending booking confirmations, meeting details or service-change notices. Website usage data and analytics We may use Vercel Web Analytics to collect aggregated or technical information about website usage, such as pages viewed, device and browser type, approximate region, referring page and WhatsApp button-click events. This feature does not read your WhatsApp conversations or messages. When you follow a WhatsApp link, your browser opens a third-party WhatsApp website or application, where information is handled under WhatsApp’s privacy policy. 3. Confidentiality and disclosure We do not sell, rent or use your personal data for third-party marketing. To complete a transfer, we share only the journey information needed by the assigned driver or an essential service partner. We may disclose information where required by law, a court order or a government authority. 4. Security and retention We use reasonable administrative and technical measures to protect personal data from unauthorised access, loss, misuse or disclosure. We retain information only for as long as necessary to provide the service, resolve disputes or meet legal obligations. When it is no longer needed, we delete, destroy or anonymise it securely. 5. Access and correction To request access to or correction of personal data you have provided, contact us through the details on this website. We may need to verify your identity and will handle the request under applicable law. 6. Changes to this policy We may update this Privacy Policy. The revised version will be published on this website and will apply from the last-updated date shown on the page.